Configure the authorization details and
publish the processes.
To publish the
Get Salesforce Account and Contact
process, click
Actions
in the row that contains the process and select
Publish
.
Open the
Synchronize Zendesk Tickets with Salesforce Cases
process.
On the
Start
tab of the
Start
step, configure the authorization details
according to the Zendesk webhooks setting.
Save and publish the process.
You must copy the service URL to the
webhook configuration in Zendesk. For more information, see Creating webhooks in
Zendesk. The process will be triggered automatically when a ticket is created or
updated in Zendesk.
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