Synchronize Zendesk Tickets with Salesforce Cases

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Step 5. Create webhooks in Zendesk

You can configure webhooks to communicate between systems when an event occurs.

To create a webhook in Zendesk, perform the following steps:

The following image shows an option to go to the Admin Center in Zendesk:

Click

Apps and integrations

Actions and webhooks

Webhooks

Create webhook

The following image shows the Create webhook
button on the Webhooks
page:

Select Trigger or automation
and click Next
.

The following image shows the Trigger or automation
option on the Create webhook
page:

Enter the webhook name, the service URL that you get after publishing the process, and the authentication method, and then click

Create webhook

Finish setup

In the Authentication
field, select None
if the process is is authorized for anonymous access, or user or group access.

The following image shows the details section on the Create webhook
page:

Go to

Admin Center

Add trigger

using the following URL:

https://<cloud or tenant name>.zendesk.com/agent/admin/triggers

The following image shows the Add trigger
option on the Triggers
page:

Enter the trigger name and add conditions.

The following image shows the Create or Update Ticket
section:

Select

Actions

Notify by

Active webhook

, select your webhook, and enter the following snippet in the JSON body
field:

{
"ticketID" : "{{ticket.id}}"
}

The following image shows the Actions
section:

Click Save
.

The webhook request is triggered automatically when a ticket is created or updated in Zendesk.