The Unmerged/On hold section of the Merge Manager screen lists the records that are queued for merging. These are either unmerged records or records that have been flagged as being on hold. Switch between the two queues by selecting either the

Unmerged

tab or the

On hold

tab.

Sometimes you might see multiple records for the same customer. This is due to the display package that you selected. For example, if you chose a display package that shows information for customers that includes their addresses, and a customer has two addresses, you will see two customer records in the grid.

The columns you see for each record in the Unmerged/On hold section are determined by the display package you selected on the Merge Manager Setup screen. To return to the Merge Manager Setup screen, click the

Setup Merge

button in the upper right corner of the page.

The buttons on the right-hand side of the Unmerged/On hold section allow you to perform certain actions on the records displayed in the section.