To configure the consolidate process, use the Merge Settings tab in the Match/Merge Setup Details page. You can specify the source system characteristics and specify how to unmerge records.

When Business Entity Services or Data Director is used for merging records, users can override values in the records to be merged. If a user overrides values in the records to be merged and a workflow is configured, the details of the pending records that are awaiting a task action are stored in a pending control table.