Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globe
Product Communities
Connect and collaborate with Informatica experts and champions
Discussions
Have a question? Start a Discussion and get immediate answers you are looking for
User Groups
Customer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
Get Started
Community Guidelines
Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and more
Knowledge Base
One-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and more
Support TV
Video channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much more
Documentation
Information library of the latest product documents
Velocity (Best Practices)
Best practices and use cases from the Implementation team
Learn
Rich resources to help you leverage full capabilities of our products
Trainings
Role-based training programs for the best ROI
Certifications
Get certified on Informatica products. Free, Foundation, or Professional
Product Learning Paths
Free and unlimited modules based on your expertise level and journey
Resources
Library of content to help you leverage the best of Informatica products
Tech Tuesdays Webinars
Most popular webinars on product architecture, best practices, and more
Product Availability Matrix
Product Availability Matrix statements of Informatica products
SupportFlash
Monthly support newsletter
Support Documents
Informatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description Schedule
Product Lifecycle
End of Life statements of Informatica products
Ideas
Events
Change Request Tracking
Marketplace
English
  • Supplier 360 10.3
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction to Informatica MDM - Supplier 360
  3. Supplier 360 Installation Overview
  4. Before You Install
  5. Install the Application
  6. After You Install
  7. Business Processes for Supplier Management
  8. Customize the Application
  9. Troubleshooting
  10. MDM - Supplier 360 Upgrade

Installation and Configuration Guide

Installation and Configuration Guide

Back Next

Troubleshooting the Supplier 360 Upgrade Issues

Troubleshooting the
Supplier 360
 Upgrade Issues

If you encounter any issues when you upgrade
Supplier 360
, use the following information to troubleshoot the issues.

The
Supplier 360
 upgrade fails in a JBoss environment.

In JBoss environments, the upgrade might fail due to a failed deployment of the
supplierexternalcall.war
 file. To verify the failed deployment of the
supplierexternalcall.war
 file, check the
server.log
 file of JBoss.
If the deployment of
supplierexternalcall.war
 file fails, perform the following steps:
  1. Go to the following Directory:
    <JBoss installation directory>/jboss-eap-6.4/standalone/configuration/
  2. Open the
    standalone-full.xml
     file in a text editor.
  3. Comment out the following code: 
    <subsystem xmlns="urn:jboss:domain:pojo:1.0"/>
  4. Save the file, and restart the application server.
0 COMMENTS
We’d like to hear from you!