Organization Administration

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Informatica support access

Administrators can control whether Informatica employees are allowed to view your organization details on the

Security

tab of the

Settings

page.

Removing Informatica support access might delay support case resolution. When you remove Informatica support access, note the following results:

When you file a support ticket, you might need to manually upload the relevant service and task logs or organization assets.

Informatica support can't monitor your jobs during new releases or other maintenance events to assess any potential impact.

You might need to share your screen when troubleshooting with Informatica support.

Informatica can't notify you about how an upcoming release might impact your organization.