Table of Contents

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  1. Preface
  2. Product Overview
  3. Security
  4. Applications
  5. Partner and Account Information
  6. Events
  7. Event Archiving
  8. User Policies
  9. Schedules
  10. B2B Data Exchange Administrative Tasks
  11. On-boarding Checklist Template
  12. System Properties
  13. Repository Management
  14. Document Management
  15. B2B Data Exchange Utilities
  16. Dashboard and Reports Management

Administrator Guide

Administrator Guide

Service Level Agreement Violation Detector

Service Level Agreement Violation Detector

If you define service level agreement (SLA) rules in the Operation Console, the SLA violation detector searches operational data store for violations of SLA rules. The operational data store event loader starts the SLA violation detector at the end of each event load process.
If the SLA violation detector finds violations, it stores the violation information in proprietary SLA tables in the operational data store. B2B Data Exchange displays information from the tables in the SLA Violations panel of the Dashboard. The violation information remains in the operational data store even if you modify or delete the SLA rule from the Operation Console.
The SLA violations detector reports violations either as soon as they occur or at the end of the time frame that you define in the SLA rule. For more information about SLA rules, see the
B2B Data Exchange Operator Guide
.

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