Table of Contents


  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Managing Duplicate Records Overview

You can run the duplicate check batch jobs to detect duplicate records. When you create a record, Cloud Customer 360 (
) identifies potential duplicate records that exist in Salesforce before it creates the record. After you find the duplicate records, you can run the merge batch job to merge the duplicate records.
You can configure
to prevent duplicate records at the point of entry into Salesforce. You can identify duplicate records among the existing records in your organization. You can merge the duplicate records after you identify them.


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