Table of Contents


  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Cloud Customer 360 Processes

Batch jobs in
cleanses, synchronizes, consolidate, and convert records. You can run batch jobs to manage duplicate records.
The following image shows the
The image shows the workflow diagram of 
			 CC360. You can configure 
			 CC360 to cleanse data, verify contact data, synchronize data, manage duplicate records, and consolidate records. 
			 CC360 then creates golden records which is the best version of the truth.
You can perform the following tasks to get the golden record:
Cleanse data
Cleanses data when you enter data or when you run the migrate batch jobs. Consistent data improves the quality of reporting and improves matching results and the accuracy of duplicate detection.
Synchronize data
Migrates Salesforce data into
. You can run the migrate batch jobs to create beans and master beans for each Salesforce object, and synchronize information from the records to the corresponding beans and master beans. You can also use an external data loader to synchronize the Salesforce records with
Verify contact data
Verifies contact data in your organization. You can run the DaaS batch job to asynchronously verify the contact data of the existing Salesforce records.
Deduplicate data
Prevents and detects duplicate records at the point of entry. You can run the merge batch job to merge the duplicate records.
Consolidate data
Identifies beans which are not associated to any master bean.
associates the beans to a master bean.
creates a master bean for the beans.
also prioritizes the data in your Salesforce environment. The consolidation batch job considers the priority of the data sources and updates the information from the beans to their respective master beans.
Convert data
Converts external beans to Salesforce objects. You can convert master beans to accounts or leads. You can convert beans to accounts, contacts, or leads. You can also convert leads to accounts, contacts, opportunities, or tasks.


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