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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Real-Time and Batch Processing

Spoke Orgs can get updated account details from the Master Org in real-time or by running a batch job.
Real-Time
When a user opens an account in the Spoke Org, the Spoke Org uses the REST service to check for updates to fields that are specified as part of enrichment settings in the Master Org. The list of fields that are updated in the Master Org after the previous synchronization appear on the page. The Spoke Org stores the previous synchronization timestamp in the
MultiOrg Last Update From Hub
field. The user can choose to apply or ignore the updates received from the Master Org.
Batch
To synchronize all records in a Spoke Org with the Master Org, you need to run a batch job from the Spoke Org. When you run the batch job, it uses the REST service to check for updates to fields that are specified as part of enrichment settings in the Master Org. The batch job gets updated field values for all records in the Spoke Org and performs field-level updates for each record. The batch job does not consider the value in the
MultiOrg Last Update From Hub
field. Instead, the batch job uses the batch number to track updates from the Master Org. After a batch job is complete, all records processed by the batch job must have the same batch number, which indicates all records in the Spoke Org are in sync with Master Org. The batch number is not updated for records that failed. The subsequent batch job picks up the failed records and if the records are processed successfully, the batch number is updated accordingly. The failed records are tracked by using Last Processed ID in the custom settings of the Spoke Org.
Different batch numbers are maintained for synchronization of accounts and person accounts.

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