Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Merging Person Accounts

Informatica Cloud Customer 360 (
CC360
) merges person accounts with duplicate person accounts.
CC360
does not merge person accounts with any other type of record, such as business accounts or contacts.
The merge accounts batch job does not merge person accounts with business accounts. If
CC360
identifies a duplicate between a person account and a business account,
CC360
enables the Ignore Duplicate field for the duplicate.
CC360
excludes duplicates with Ignore Duplicate enabled from the merge account batch job.
CC360
does not identify duplicates between person accounts and contacts. If you manually create a duplicate relationship between a person account and a contact,
CC360
ignores the duplicate and does not merge the records.

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