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  • Customer 360 for Salesforce Winter 2019
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud MDM - Customer 360 for Salesforce
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud MDM - Customer 360 for Salesforce with Multidomain MDM
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Administrator Guide

Administrator Guide

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Merging Person Accounts

Cloud MDM - Customer 360 for Salesforce
 (
CC360
) merges person accounts with duplicate person accounts.
CC360
 does not merge person accounts with any other type of record, such as business accounts or contacts.
The merge accounts batch job does not merge person accounts with business accounts. If
CC360
 identifies a duplicate between a person account and a business account,
CC360
 enables the Ignore Duplicate field for the duplicate.
CC360
 excludes duplicates with Ignore Duplicate enabled from the merge account batch job.
CC360
 does not identify duplicates between person accounts and contacts. If you manually create a duplicate relationship between a person account and a contact,
CC360
 ignores the duplicate and does not merge the records.
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