Use the Customer Portal to add organization record through the online portal. Customers use the Customer Portal to initiate a relationship with your organization. Customers can register and fill out an online application form on the Customer Portal. After the business users in your organization approve a customer application, the customer can use the Customer Portal to upload documents, update information, and communicate with your organization.
As a business user, you do not use the Customer Portal, but it is helpful to understand the Customer Portal experience from a customer perspective.