Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Importing Bulk Data
  8. Working with Drafts
  9. Viewing Tasks
  10. Participating in Review Processes
  11. Managing Tasks
  12. Resolving Duplicates
  13. Investigating Data Changes
  14. Investigating Relationships
  15. Creating Customer Profiles on the Customer Portal

Merging Duplicate Records

Merging Duplicate Records

After you select duplicate child records and descendant records for manual merges in the
Matching Records
view, start the merge process.
  1. In the
    Navigate
    tab, click
    Overview
    .
    You can see the parent records in the view.
  2. Optionally, preview the proposed merged record.
    1. Click
      Preview
      .
    2. Review the proposed merged record. The
      Preview
      is similar to the
      Business Entity
      view.
    3. Click
      Back
      .
  3. Click
    Merge
    .
    Based on your user role, one of the following actions occurs:
    • If your user role permits you to merge records without a review, the merge process merges the records in the selected records. The merged records are in the active state.
    • If your user role requires a review process, the merge process starts the merge review workflow. The records that will participate in the merge remain in the active state, but the merge occurs only after the merge proposal is approved.

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