Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Importing Bulk Data
  8. Working with Drafts
  9. Viewing Tasks
  10. Participating in Review Processes
  11. Managing Tasks
  12. Resolving Duplicates
  13. Investigating Data Changes
  14. Investigating Relationships
  15. Creating Customer Profiles on the Customer Portal

Scenario for Editing a Record

Scenario for Editing a Record

A customer named John Smith reports that he did not receive the product that you mailed to him. You want to check his address, correct errors, and redirect the product to the correct address.
You find the record for John Smith, which you select and open to view the address. You find that the address has an incorrect postal code. After you correct the address, you close and save the record. You ensure that you resend the product to the correct address.


We’d like to hear from you!