Installation and Configuration Guide

10.4 HotFix 2

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Extracting the Customer 360 Application Archive File

You receive the Customer 360 application as an archive file. Create the following directory structure and extract the contents of the

Customer 360

archive file into it:

<MDM Installation Directory>/app/tcr

The extracted content contains the following files and folders:

File or Folder Name	Description
batchgroup	Contains the JAR file for the silent installation process.
bin/	Contains installation, upgrade, and database schema validation utilities.
bpm/	Contains the ActiveVOS default business process in a deployable format. The folder contains the following sub-folders: pre_c360_10.2_hf2/ . Directory that contains the default business processes for the data model based on the Party Role table. source/ . Contains the source files for business processes. InfaCustomer360Workflow.bpr . Contains the default business process for the data model based on the Party table.
config/	Contains configuration properties files.
CustomerB2BPortal	Contains the files of the preconfigured Customer Portal for Organization business entity.
data/	Contains the scripts for inserting lookup or reference data.
datamodelmigration/	Contains the scripts and the change lists required to migrate from the data model based on the Party Role table to the data model based on the Party table.
docs/	Contains the data dictionary. The folder contains the following files and sub-folders: C360_104HF1_DataDictionary_en.pdf . Data dictionary for the data model based on the Party table. pre_c360_10.2_hf2 . Directory that contains the data dictionary for the data model based on the Party Role table.
email-config	Contains the subdirectories that contain configuration files for customer portal email configuration. Following are the list of the subdirectories: templates/ . Contains the avos-templates with email body text templates for ActiveVOS. emailConfig.xml . File containing the configuration properties for email templates.
extensions	Contains the files for Customer 360 extensions.
externalcall	Contains the folders and files for SOAP services.
hub/	Contains the subdirectories that contain the database schema and the configuration files to deploy. Following are the list of the subdirectories: change-xml/ . Contains the MDM Hub metadata including components, such as landing tables, lookup tables, staging tables, base objects, and match and merge rules, cleanse functions, component instances, business entities, and business entity services. cocs-config-xml/ . Contains configuration files for the business entities and business entity services. delta_change_xml/ . Contains the newly added MDM Hub metadata. entity360config-xml/ . Contains copies of the Entity 360 component instance definitions that ship with Multidomain MDM .
lib/	Directory for the external libraries. Copy the JDBC driver files for your database to the lib directory.
localizationScript	Contains the scripts for localizing labels and error messages.
lookuplocalization/	Contains the localized lookup data.
notices/	Contains the legal copyright file.
reporting/	Contains datamart folder which contains the data mart service and the chart configurations. The pre_c360_10.2_hf2/ directory in the datamart folder contains the data mart service for the data model based on the Party Role table.
resources/	Contains the resource bundle.properties files for each of the supported locales.
upgrade/	Contains the supporting files for the upgrade utility.
user_exit/	Contains the MDM Hub user exit archive.
was	Contains the Provisioning tool user interface for a WebSphere environment.
bundleLocalization.jar	JAR file for localization.
Customer360ExternalCall.ear	File for SOAP service to validate the customer data.
email-config-util	JAR file for email configuration.
MDMAppsServices.war	File that contains Customer 360 services.
mdmappsview-ear.ear uiwebapp-ear.ear	Files that contain Customer 360 user interface JBoss.
productversion.jar	JAR file for the product version.
provisioning-ear.ear	File that contains the Provisioning tool user interface.
store-credentials.jar	File that contains credential details.