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  • MDM - Customer 360 10.4 HotFix 2
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

Installation and Configuration Guide

Installation and Configuration Guide

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Installing MDM - Customer 360 in Console Mode

Installing MDM - Customer 360 in Console Mode

After you perform the pre-installation tasks, you can install MDM - Customer 360.
  1. Go to the following directory:
    <MDM installation directory>/app/tcr/bin
  2. Run one of the following scripts:
    • On Windows.
      install-tcr.bat
    • On Linux.
      install-tcr.sh
  3. At the prompts, enter the following parameters:
    Parameter
    Description
    MDM Hub installation directory
    Fully qualified path to the directory where you installed MDM Hub.
    MDM - Customer 360 installation directory
    Fully qualified path to the directory that contains the Customer 360 files.
    Application Server
    Name of the application server in lowercase. For example, weblogic, jboss, websphere.
    avos console username
    User name with administrative privileges to access the ActiveVOS Console.
    avos console password
    Password of the ActiveVOS Console user name.
    PIM portal username
    Product 360 user name. If you do not want to enable Product 360, press
    Enter
    .
    PIM portal password
    Product 360 password.
    If you use a Weblogic application server, you are prompted to enter the Weblogic console password. You can now install the
    Customer 360
     extensions that you want.
  4. To install the
    Customer 360
     extensions, when prompted for the extensions, enter the names of the extensions that you want to install.
    Enter the names of the extensions as comma separated list in the following format: 
    Extensions=<Extension 1>,<Extension 2>,<Extension 3>
    For example,
    Extension=GDPR
    .
    If you do not want to install an extension, press
    Enter
    .
  5. If you use hosted MDM environment with Customer 360 and plan to install GDPR extension in more than one node, run the following commands on the other nodes:
    • On Windows.
      install-tcr-application.bat
    • On UNIX.
      install-tcr-application.sh
  6. At the prompts, enter the following parameters:
    Parameter
    Description
    MDM Hub installation directory
    Fully qualified path to the directory where you installed MDM Hub.
    MDM - Customer 360 installation directory
    Fully qualified path to the directory that contains the Customer 360 files.
    Application Server
    Name of the application server in lowercase.
    For example, weblogic, jboss, websphere.
    avos console username
    User name with administrative privileges to access the ActiveVOS Console.
    avos console password
    Password of the ActiveVOS Console user name.
    PIM portal username
    Product 360 user name that you entered in the previous installation. If you do not want to enable Product 360, press
    Enter
    .
    PIM portal password
    Product 360 password that you entered in the previous installation.
    Customer 360 Operational Reference Store
    Database ID of the
    Customer 360
     Operational Reference Store.
    MDM Hub user name
    MDM Hub user name to access the
    Customer 360
     Operational Reference Store.
    Password
    Password for the user name.
    If you use a WebLogic application server, you are prompted to enter the WebLogic console password.
  7. After you successfully install the
    Customer 360
     application, ensure that you download and apply EBF-21763.
    For more information on applying emergency bug fixes (EBF), contact Informatica Global Customer Support.
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