You must configure a DaaS provider as an extension in the Provisioning tool. A DaaS provider configuration combines a web service call with business entity to XML format and XML format to business entity transformations. You must specify the metadata, such as required fields and the type of the service, such as READ or SEARCH. For example, if you specify the name of an organization, the DaaS service searches for the name and returns a list of records with matching names. If you specify a unique value, such as the D-U-N-S number, the DaaS service performs a direct match, and returns the details of the organization. You can configure multiple DaaS providers.

Communication with a DaaS service is through the DaaS component that you add to a record view layout.