User Guide

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Opening Records from Query Results

After you run a query to find records, you can open the records from the

Search Results

panel.

From the

Search Results

panel, select a record, and click the

Open in a new window

icon.

The record opens in the

Business Entity

view. You can view and edit the record.

Select a saved query or use the default query. If a default query is open, click the

Back

icon to navigate to the

Saved Queries

page.

If you want to open the record in any other view, from the

View

list, select a record view.

The record views that appear in the

View

list depend on the

Customer 360

configuration and your user role privileges.

The following views are available in the

Customer 360

application:

View	Description
Cross-reference Records	View the records that contribute to the best version of the truth of a record. You can unmerge a record that was merged with another record.
Matching Records	View the records that match the record that you opened. You can identify and resolve duplicate records.
Hierarchy	View a diagram that shows how a record is related to other records. You can add, edit, and delete related records and relationships for the selected records.
History	View data changes over the lifespan of the record. You can identify the data events that changed the data.