Release Guide

10.4

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MDM Support Tools

The MDM Support tools are a collection of tools in the Hub Console. Use the tools to gather configuration information, track user configurations, replicate issues, run system health checks, and simulate matches.

The MDM Support tools contain the following tools:

Configuration Support Manager (CSM) Tool: The Configuration Support Manager (CSM) tool enables you to generate a CSM report. The report gathers configuration information from the Hub Server, Process server, and database server, which helps to troubleshoot issues.
User Migration Tool: The User Migration tool enables you to create or update multiple MDM Hub user accounts. You can also migrate user accounts and user-to-role assignments from one MDM Hub environment to another.
Match Analysis Tool: The Match Analysis tool assesses issues related to tokenization in the MDM Hub. The tool also provides a health check for the MDM Hub environment.
Match Simulator Tool: The Match Simulator tool tests undermatching and overmatching scenarios in the MDM Hub. The tool reduces the manual effort involved in troubleshooting matching issues.