This section describes how to configure the Siebel Call Center Application to connect on the combined schema in the Siebel Instance.
Before you configure the Web Client mode, you must configure the Seamless Access Layer using the Archive UI. For more information about how to configure, see
SeamLessDataAccess-Steps.pdf
Log in the Administrator - Server Configuration.
To start the Siebel configuration, launch the Internet Explorer and go to the following URL:
http://Servername/callcenter_enu
When the login screen appears, login as the SADMIN user.
As SADMIN, you can configure the Object Manager and the Server DataSource profile configuration.
Click the Site Map icon to see all applications links.
After you click the SITE MAP icon, the following screen appears:
Click Administration - Server Configuration to get the list of Siebel configuration screens.
Click the Enterprises link to open the server configuration screen.
The following figure shows where you can configure the respective Object Manager and the ServerData source profile:
In the component parameters section of the Object Manager, update the parameter values. The following table shows the parameters to update:
Parameter
Value
Password
SADMIN
UserName
SADMIN
Table Owner
AMCOMB
Table Owner Password
AMCOMB
On the Profile Configuration tab, change the profile parameters for "Server Datasource profile":
Use the values listed in the following table for profile parameters:
Parameter
Value
Data source Connect String
SID of your prod Siebel instance
Default username password
Siebel
Datasource Primary Enterprise Server
Siebel
Privileged username password
AMCOMB
Datasource Table Owner
AMCOMB
Reconfigure the Siebel Server after specifying the values for profile parameters. Click the Menu Button in the Component Definitions tab.
In this menu, click Start Reconfiguration menu item. Click the menu button again and then click 'Commit Reconfiguration' as shown in the following figure:
Restart the Siebel Server.
Click Start -> Programs -> Administrative Tools -> Services to launch the Services windows application.