If you change the role of the approver for tasks, the change is applied to new tasks only. To process existing tasks, configure a default trigger for the previous approver.
In the Provisioning tool, select
Business Entity
Tasks
.
In the Tasks panel, select
Triggers
, and then click
Create
.
In the properties panel, enter
DefaultApproval
in the
Name
field, and then click
Apply
.
Create an event.
In the tree view panel, expand the
DefaultApproval
node.
Select
Events
, and then click
Create
.
In the properties panel, select an event from the
Name
field, and then click
Apply
.
Associate the previous role with the DefaultApproval trigger.
In the tree view panel, expand the
DefaultApproval
node.
Select
Roles
, and then click
Create
.
In the properties panel, select the role from the
Name
field, and then click
Apply
.
Optionally, specify the business entities to which the trigger applies.
In the tree view panel, expand the
Role
node.
Expand the node for the previous role.
Select
businessEntity
, and then click
Create
.
In the properties panel, select the business entity to which the trigger applies from the
Name
field.
Repeat steps
6.d to
6.e for any other business entities to which the trigger applies.