The domain administrator can unlock a user account that is locked out of the domain. If the user is a native user, the administrator can request that the user reset their password before logging back into the domain.
The user must have a valid email address configured in the domain to receive notifications when their account password has been reset.
In the Administrator tool, click the
Select the users that you want to unlock.
Unlock user and reset password
to generate a new password for the user after you unlock the account.