The domain administrator can unlock a user account that is locked out of the domain. If the user is a native user, the administrator can request that the user reset their password before logging back into the domain.
The user must have a valid email address configured in the domain to receive notifications when their account password has been reset.
In the Administrator tool, click the
Security
tab.
Click
Account Management
.
Select the users that you want to unlock.
Select
Unlock user and reset password
to generate a new password for the user after you unlock the account.