The domain administrator can unlock a user account that is locked out of the domain. If the user is a native user, the administrator can request that the user reset their password before logging back into the domain.
The user must have a valid email address configured in the domain to receive notifications when their account password has been reset.
- In the Administrator tool, click the
- Select the users that you want to unlock.
Unlock user and reset password to generate a new password for the user after you unlock the account.
The user receives the new password in an email.
- Click the
Unlock selected users button.