When you compare two records on the

Compare Records

page, you can verify whether

Customer 360 for Salesforce

considers two records a duplicate or match based on your matching settings. You can then adjust the weighting, null score, matching threshold, and duplicate threshold based on the fuzzy matching score results.

You can test

Customer 360 for Salesforce

match results before you run the data conversion match job. If you test your match results first, you can adjust your matching settings before you create records for external data.

The following areas appear on the

Compare Records

page:

Data Records

The two objects to compare. The objects can be accounts, leads, contacts, beans, or master beans.

Results of Fuzzy Matching: Summary

Displays the total score, the maximum score, the matching threshold you set, and the duplicate threshold you set. Adjust the thresholds, null scores, and the weightings to get the appropriate results.

Results of Fuzzy Matching: Details

Displays the score, weighting, and weighted score of each field.