ServiceNow Connector

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Set up a ServiceNow user without the ITIL role

You can access ServiceNow without assigning the ITIL role to the user. It is recommended that you must have the ITIL role if you want to perform operations on the Incident Management tables.

Update the ACL of the sys_db_object table.

Click

Tables

to get the list of tables.

The following image shows the

Tables

tab:

Search for sys_db_object.

The following image shows the list of tables from which you use the search to list the sys_db_object:

Click the

Table

label value to view and update the attributes of the sys_db_object table.

The following image shows the

Table

label:

On the

Access Controls

tab, scroll down to view the ACLs.

The following image shows the listed ACls:

The sys_db_object contains metadata of the ServiceNow tables. For accessing data from the sys_db_object table, assign the role to the read operation. You must have the security_admin elevated role for updating the ACL for any of the tables. Enable the role before updating the ACLs.

To add a new ACL for the read operation for the Synq_User_Role, click

New

The following image shows the

New

tab where you can create a new ACL: