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  • Data Integration Connectors
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to ServiceNow Connector
  3. Connections for ServiceNow
  4. Synchronization tasks with ServiceNow Connector
  5. Mappings and mapping tasks with ServiceNow Connector
  6. Troubleshooting
  7. Data type reference

ServiceNow Connector

ServiceNow Connector

Back Next

Synchronization example

Synchronization example

You want to integrate incident records from ServiceNow to Salesforce. Configure a synchronization task to read incident records from the ServiceNow account and insert them to Salesforce.
Perform the following steps to configure a synchronization task in Data Integration:
  1. In Data Integration, click
    New
    Tasks
    Synchronization Task
    , and then click
    Create
    .
    The following image shows the
    Definition
     tab:
  2. Specify the task name and provide a description for the task.
  3. Select the Insert task operation.
  4. Click
    Next
    .
  5. Select the ServiceNow
    Source Connection
    , single
    Source Type
    , and incident
    Source Object
     that you want to use in the task.
    The following image shows the configured source details:
  6. Click
    Next
    .
    The
    Target
     tab appears.
  7. Select the Salesforce connection and Case
    Target Object
     for the task.
    The following image shows the configured target details:
  8. Click
    Next
    .
    On the
    Data Filters
     tab, Process All Rows are chosen, by default.
    The following image shows the
    Data Filters
     tab:
  9. Click
    Next
    .
  10. On the
    Field Mapping
     tab, map the Incident source fields to the Case target fields.
    The following image shows the
    Field Mapping
     tab:
  11. To configure a lookup expression to lookup the Contact ID from the Incident record, click
    Add
     or
    Edit Lookup
     next to the Contact ID field.
    You can add multiple lookup conditions to look up a field in a record.
    The following image shows the
    Field Mapping
     tab, where you can configure a lookup:
  12. To create a lookup, provide the lookup connection and the source and target fields for the lookup object, and click
    OK
    .
    The following image shows the configured lookup details:
  13. Click
    Next
    .
    The
    Schedule
     tab appears where you can schedule the task accordingly to the requirement and then save.
  14. To run the task, on the
    Explore
     page, navigate to the task, click
    Actions
     and select
    Run
    .
    In Monitor, you can monitor the status of the task.
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