Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globe
Product Communities
Connect and collaborate with Informatica experts and champions
Discussions
Have a question? Start a Discussion and get immediate answers you are looking for
User Groups
Customer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
Get Started
Community Guidelines
Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and more
Knowledge Base
One-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and more
Support TV
Video channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much more
Documentation
Information library of the latest product documents
Velocity (Best Practices)
Best practices and use cases from the Implementation team
Learn
Rich resources to help you leverage full capabilities of our products
Trainings
Role-based training programs for the best ROI
Certifications
Get certified on Informatica products. Free, Foundation, or Professional
Product Learning Paths
Free and unlimited modules based on your expertise level and journey
Resources
Library of content to help you leverage the best of Informatica products
Tech Tuesdays Webinars
Most popular webinars on product architecture, best practices, and more
Product Availability Matrix
Product Availability Matrix statements of Informatica products
SupportFlash
Monthly support newsletter
Support Documents
Informatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description Schedule
Product Lifecycle
End of Life statements of Informatica products
Ideas
Events
Change Request Tracking
Marketplace
English
  • Data Integration Connectors
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction to ServiceNow Connector
  3. Connections for ServiceNow
  4. Synchronization tasks with ServiceNow Connector
  5. Mappings and mapping tasks with ServiceNow Connector
  6. Troubleshooting
  7. Data type reference

ServiceNow Connector

ServiceNow Connector

Back Next

ServiceNow lookups in a synchronization task

ServiceNow lookups in a synchronization task

You can create a lookup condition based on the information in the ServiceNow source on the
Field Mapping
 page of the synchronization task wizard. A lookup returns values from the ServiceNow source field based on the configured lookup condition.
When you create a lookup condition, you can define the following components:
  • Lookup connection and object. The connection and object to use to perform the lookup.
  • Source and lookup fields. The fields used to define the lookup condition. The synchronization task compares the value of the source field against the lookup field and then returns a value based on the match. You can define multiple conditions in a lookup.
    For example, you define the following conditions for a lookup: 
    SourceTable.Name = LookupTable.Name
SourceTable.ID = LookupTable.ID
    The synchronization task performs the following lookup: 
    Lookup (SourceTable.Name = LookupTable.Name, SourceTable.ID = LookupTableID)
0 COMMENTS
We’d like to hear from you!