ServiceNow Connector

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ServiceNow sources in synchronization tasks

You can use a single object in a synchronization task.

You can use the following ServiceNow objects as a source object in a synchronization task:

Incident

Cases

Contract

Account

Assets

Contact

Log_Entry

Catalog_Task

Ticket

Knowledge

Event

Variables

Work Order

You can configure the ServiceNow source properties on the

Source

page of the Synchronization Task wizard.

The following table describes the ServiceNow source properties:

Property	Description
Connection	Name of the ServiceNow source connection.
Source Type	Type of the ServiceNow source objects available. You can read data from a single ServiceNow source object.
Source Object	Name of the ServiceNow source object.
Display technical names instead of labels	This property is not applicable for ServiceNow Connector.
Display source fields in alphabetical order	Displays source fields in alphabetical order. By default, fields appear in the order returned by the source system.

The following table describes the advanced ServiceNow source properties:

Source Property	Description
Read Batch Size	The maximum number of records that the Secure Agent reads in a batch from ServiceNow. You can specify a maximum batch size of up to 10,000 records. If you specify a batch size beyond 10,000 records, data loss is encountered.