ServiceNow Connector

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Setting up the ServiceNow user, group, and role

Before you use ServiceNow Connector to integrate data from ServiceNow, you must create the ServiceNow user, group, and role. ServiceNow Connector uses JSONv2 web services to communicate with ServiceNow. ServiceNow Connector also requires access to the system tables, such as sys_db_object and sys_db_view.

To perform operations in ServiceNow, you must create a group, assign the custom role to the group, and then add the integration user to the group.

The custom role must include the following roles required for integrating data:

ITIL

Rest_Service

Soap_query

For incident management related tables, it is recommended to include the ITIL role while creating the user and role.

For more information about the SOAP roles, see the ServiceNow documentation.

Administration of ServiceNow Connector

Create a ServiceNow role

Create a group

Use an existing user or create a new user

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