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ServiceNow Connector

ServiceNow Connector

Set up a ServiceNow user without the ITIL role

Set up a ServiceNow user without the ITIL role

You can access ServiceNow without assigning the ITIL role to the user. It is recommended that you must have the ITIL role if you want to perform operations on the Incident Management tables.
  1. Update the ACL of the sys_db_object table.
  2. Click
    Tables
    to get the list of tables.
    The following image shows the
    Tables
    tab:
  3. Search for sys_db_object.
    The following image shows the list of tables from which you use the search to list the sys_db_object:
  4. Click the
    Table
    label value to view and update the attributes of the sys_db_object table.
    The following image shows the
    Table
    label:
  5. On the
    Access Controls
    tab, scroll down to view the ACLs.
    The following image shows the listed ACls:
    The sys_db_object contains metadata of the ServiceNow tables. For accessing data from the sys_db_object table, assign the role to the read operation. You must have the security_admin elevated role for updating the ACL for any of the tables. Enable the role before updating the ACLs.
  6. To add a new ACL for the read operation for the Synq_User_Role, click
    New
    .
    The following image shows the
    New
    tab where you can create a new ACL:
  7. Repeat steps similarly to update the ACLs for the sys_db_view table:
    For more information about updating ACLs, see the ServiceNow documentation.

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