Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Importing Bulk Data
  8. Working with Draft Records
  9. Viewing Tasks
  10. Participating in Review Processes
  11. Managing Tasks
  12. Resolving Duplicates
  13. Investigating Data Changes
  14. Investigating Relationships
  15. Creating Customer Profiles on the Customer Portal

Resolving Duplicate Records

Resolving Duplicate Records

Use the
Matching Records
view to compare similar records. When you identify records that are duplicates, you can resolve the duplicates by merging the records.
To identify and resolve duplicate records, perform the following tasks:
  1. Review the suggested similar records and, optionally, find other records that you think might be matches. Select duplicates.
  2. After you select duplicate records, the
    menu updates to include the child records and descendant records from the duplicate records. Review the child records. Select duplicates.
  3. Start the merge process.


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