A potential owner is an user who belongs to a user group that can work on a task. The potential owners for a task depend on the selected task and your task definitions.
To work on a task, you claim the task. You can only claim tasks for which you are a potential owner. The
tab of the Task Manager shows all the unassigned tasks for which you are a potential owner.
You can assign or reassign tasks to users who are potential owners of the task. When you assign or reassign multiple tasks, the possible assignees are the potential owners shared by all the selected tasks.
For example, you might want to reassign a review task for the John Smith record and a merge task for the Jane Smith record. The potential owners for review tasks are users assigned the Data Steward role, Manager role, or Senior Manager role. The potential owners for merge tasks are users assigned the Manager role and Senior Manager role. When reassigning these tasks together, the potential owners are users assigned the Manager role or Senior Manager role.
If you are assigning or reassigning a variety of tasks, there might be no potential owners shared by all the tasks. To increase the amount potential owners, manage tasks of the same task type. For example, you might want to manage merge tasks.
If you and your colleagues require different user roles, task definitions, workflow triggers, or ActiveVOS workflows, contact your MDM administrator. The MDM administrator can change your configurations.