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  • MDM - Customer 360 10.4 HotFix 3
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Getting Started
  4. Adding Records
  5. Finding Records
  6. Editing Records
  7. Importing Bulk Data
  8. Working with Draft Records
  9. Viewing Tasks
  10. Participating in Review Processes
  11. Managing Tasks
  12. Resolving Duplicates
  13. Investigating Data Changes
  14. Investigating Relationships
  15. Creating Customer Profiles on the Customer Portal

User Guide

User Guide

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Resolving Duplicates Overview

Resolving Duplicates Overview

The match process identifies matching records based on match rules. When you open the
Matching Records
 view for a record,
Customer 360
 retrieves data about the matching records from the matches table. You can also search for other similar records and add them to the view.
In the
Matching Records
 view, you can review the records in the similar records. You start with the parent records. If you identify duplicate records based on the data in the parent records, select the records. The merge preview for the parent record shows you the results of the proposed merge. Next, you can compare all the child and descendant records of the selected records. If some of the records contain different values for the same field, the merge preview process refers to the trust score for the data. The most trustworthy data is used in the merged record. At any time, you can open a preview of the merged record.
When you are sure that the merge preview reflects the best version of the truth, start the merge process. If your user role requires that someone else review the proposed merge record,
Customer 360
 saves the record and starts a merge review workflow. When an authorized person approves the proposed merge, the
MDM Hub
 updates the master data to reflect the merged record.
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