Table of Contents


  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Configuring Settings to Identify Duplicate Records in Real Time

When the users create a record, Informatica Cloud Customer 360 (
) matches the record with the existing records in Salesforce and searches for the duplicate records.
You can configure
to prevent users from creating a record when a potential duplicate record exists.


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