Communities
A collaborative platform to connect and grow with like-minded Informaticans across the globe
Product Communities
Connect and collaborate with Informatica experts and champions
Discussions
Have a question? Start a Discussion and get immediate answers you are looking for
User Groups
Customer-organized groups that meet online and in-person. Join today to network, share ideas, and get tips on how to get the most out of Informatica
Get Started
Community Guidelines
Knowledge Center
Troubleshooting documents, product guides, how to videos, best practices, and more
Knowledge Base
One-stop self-service portal for solutions, FAQs, Whitepapers, How Tos, Videos, and more
Support TV
Video channel for step-by-step instructions to use our products, best practices, troubleshooting tips, and much more
Documentation
Information library of the latest product documents
Velocity (Best Practices)
Best practices and use cases from the Implementation team
Learn
Rich resources to help you leverage full capabilities of our products
Trainings
Role-based training programs for the best ROI
Certifications
Get certified on Informatica products. Free, Foundation, or Professional
Product Learning Paths
Free and unlimited modules based on your expertise level and journey
Resources
Library of content to help you leverage the best of Informatica products
Tech Tuesdays Webinars
Most popular webinars on product architecture, best practices, and more
Product Availability Matrix
Product Availability Matrix statements of Informatica products
SupportFlash
Monthly support newsletter
Support Documents
Informatica Support Guide and Statements, Quick Start Guides, and Cloud Product Description Schedule
Product Lifecycle
End of Life statements of Informatica products
Ideas
Events
Change Request Tracking
Marketplace
English
  • Customer 360 for Salesforce Summer 2018
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Administrator Guide

Administrator Guide

Back Next

Getting Updates from the Master Org in Real-Time

When you open an account or a person account in a Spoke Org, the Spoke Org gets updated field values in real-time. You can choose to apply or ignore the updates from the Master Org.
  1. Based on the Salesforce environment that you use, perform one of the following tasks:
    • In Salesforce Classic, click the
      Accounts
       tab.
    • In Lightning Experience, on the navigation bar, click
      Accounts
      .
  2. Open an account that you want to view.
    If updates to any of the fields specified as part of enrichment settings are available, the following screen appears:
  3. Click
    Apply Changes
     to update the account or person account.
  4. Click
    Ignore Changes
     to ignore the updates.
    If you ignore the updates, the
    MultiOrg Last Update From Hub
     field is updated with the timestamp even though the account is not updated. The next time you open the same account, if there are updates from the Master Org and you choose to apply changes, the account is updated with all changes from the Master Org.
A notification is posted on the chatter feed to notify users about the updated account or person account.
The following image shows the chatter feed notification of an updated account:
0 COMMENTS
We’d like to hear from you!