Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

User Roles

User Roles

User roles control the write privileges. User roles for business users control the data privileges in the ORS and also the review privileges in business processes. Each business user who is authorized to participate in reference data management receives one or more role assignments. Many users can have the same role.
Customer 360
has the following user roles:
  • Sales Operation Analyst
  • Sales Operation Manager
  • ApplicationAdministrator


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