Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

Informatica Multidomain MDM

Multidomain MDM

Customer 360
includes the standard
Multidomain MDM
Hub Store
Databases that store and consolidate business data. The
Multidomain MDM
consists of an
MDM Hub Master Database
and Operational Reference Stores. The application ships with a database schema that you use to create an Operational Reference Store for customer master data.
Hub Server
A J2EE application that you deploy on an application server. The Hub Server processes data within the Hub Store and integrates the MDM Hub with external applications. The
Multidomain MDM
is the run-time component that manages core and common services for the MDM Hub. It also manages user authentication across all components.
Process Server
A J2EE application that you deploy on an application server. The Process Server cleanses and matches data and performs batch jobs such as load, recalculates best version of the truth, and revalidates. The Process Server interfaces with cleanse engines to standardize the data and to optimize the data for match and consolidation.
ActiveVOS Server
Business process management software that automates business processes. The application ships with business processes that help you to manage the customer lifecycle. These processes ensure that authorized business managers review customer profiles and review internal updates to master data.
Data Director
A browser-based interface that business managers use to view and manage data. The Application ships with
Customer 360
, which contains an enterprise-level workspace focused on customers and views designed for business managers.
Hub Console
A browser-based interface that administrators use to manage the MDM Hub and data stewards use for managing records and batch processing of records.


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