Table of Contents


  1. Preface
  2. Introduction to Informatica MDM - Customer 360
  3. Before You Install
  4. Installing MDM - Customer 360
  5. After You Install
  6. Business Processes for Customer Management
  7. Customizing Customer 360
  8. Upgrading Customer 360
  9. Troubleshooting

Upgrade Overview

Upgrade Overview

Customer 360
environment can include a development environment, a test environment, and a production environment. You must upgrade each of these environments. As a best practice, upgrade your development environment first. Identify and resolve any upgrade issues. After you successfully upgrade the development environment, you can upgrade the test and production environments with a high degree of confidence.
Before you upgrade
Customer 360
, ensure that you upgrade your
Customer 360
environment to version 10.2 HotFix 2, 10.2 HotFix 3, 10.3 or 10.3 HotFix 1.
You can upgrade the
Customer 360
application in console or silent mode. When you upgrade
Customer 360
in console mode, you need manual interaction to provide the required upgrade options during the process of upgrade. When you upgrade
Customer 360
in silent mode, you do not need any interaction during the process of upgrade.
To learn about changes to the system requirements, review the Product Availability Matrix. You can find the Product Availability Matrix on Informatica Network:


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