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English
  • Data Archive 6.5 HotFix 1
  • All Products

Table of Contents

Search

  1. Preface
  2. Introduction
  3. Accessing Data Archive
  4. Working with Data Archive
  5. Scheduling Jobs
  6. Viewing the Dashboard
  7. Creating Data Archive Projects
  8. Salesforce Archiving
  9. SAP Application Retirement
  10. Creating Retirement Archive Projects
  11. Integrated Validation for Archive and Retirement Projects
  12. Retention Management
  13. External Attachments
  14. Data Archive Restore
  15. Data Discovery Portal
  16. Data Visualization
  17. Data Privacy
  18. Oracle E-Business Suite Retirement Reports
  19. JD Edwards Enterprise Retirement Reports
  20. Oracle PeopleSoft Applications Retirement Reports
  21. Language Settings
  22. Data Vault Datatype Conversion
  23. Special Characters in Data Vault
  24. SAP Application Retirement Supported HR Clusters
  25. Glossary

User Guide

User Guide

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Troubleshooting the Data Discovery Portal

Troubleshooting the Data Discovery Portal

The View button in the Search Data Vault window is always disabled.
The
View
 button might become permanently disabled because of an enhanced security setting in the web browser. To enable the button, close Data Archive, disable enhanced security configuration for the web browser, and restart Data Archive.
For example, to disable enhanced security configuration for Microsoft Internet Explorer on Windows Server 2008, perform the following steps:
  1. Log in to the computer with a user account that is a member of the local Administrators group.
  2. Click
    Start
    Administrative Tools
    Server Manager
    .
  3. If the
    User Account Control
     dialog box appears, confirm that the action it displays is what you want, and then click
    Continue
    .
  4. Under
    Security Information
    , click
    Configure IE ESC
    .
  5. Under
    Administrators
    , click
    Off.
  6. Under
    Users
    , click
    Off.
  7. Click
    OK
    .
  8. Restart Microsoft Internet Explorer.
For more information about browser enhanced security configuration, see the browser documentation.
I cannot view a logical entity in the Data Discovery portal.
To resolve the issue, verify the following items:
  • The Data Vault Service is running.
  • The entity is assigned to a Data Vault access role and your user is assigned to the same role. If your user is not assigned to the same role as the entity, you will not see the entity in the Data Discovery portal.
  • The driving table is set for the entity.
  • The metadata source for the Data Discovery portal searches is set to the correct source. In the
    conf.properties
     file, the
    informia.dataDiscoveryMetadataQuery
    property is set to
    AMHOME
    .
  • For tables with exotic columns, the primary key constraint for the table is defined.
The technical view does not show child tables.
To resolve the issue, verify the following items:
  • All of the constraints are imported for the entity in the Enterprise Data Manager.
    View the entity constraints in the
    Data Vault
     tab.
  • The metadata source for the Data Discovery portal searches is set to the correct source. In the
    conf.properties
     file, verify that the
    informia.dataDiscoveryMetadataQuery
    property is set to
    AMHOME
    .
Non-English characters do not display correctly from the Data Discovery portal or any other reporting tools.
Verify that the LANG environment variable is set to UTF-8 character encoding on the Data Vault Service. For example, you can use
en_US.UTF-8
 if the encoding is installed on the operating system. To verify what type of encoding the operating system has, run the following command:
local -a
In addition, verify that all client tools, such as PuTTY and web browsers, use UTF-8 character encoding.
To configure UTF-8 character encoding in PuTTY, perform the following steps:
  1. In the PuTTY configuration screen, click
    Window
    Translation
    .
  2. In the
    Received data assumed to be in which character set
     field, choose
    UTF-8
    .
The technical view for an entity returns a class cast exception.
Technical view is not available for entities with binary or varbinary data types as primary, foreign, or unique key constraints.
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