Table of Contents


  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Step 1. Setting Up Informatica Cloud Real Time

Use Informatica Cloud Real Time to connect CC360 with MDM Multidomain Edition. Informatica Cloud Real Time acts as a connector between MDM Hub and CC360. Configure Informatica Cloud Real Time and publish REST endpoints to access metadata of business entity view and to search records in MDM Hub.
If the MDM Multidomain Edition is deployed on Amazon Web Services (AWS), you do not require to set up Informatica Cloud Real Time.
Use Informatica Cloud Real Time to perform the following tasks:
  1. Create a service connector.
  2. Create a connection.
  3. Create processes.
For more information about service connectors, connections, and processes, see the Informatica Cloud Real Time documents in the Informatica Network.


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