Table of Contents

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  1. Preface
  2. Introduction to Informatica Cloud Customer 360
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with CC360
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Cloud Customer 360 with MDM Multidomain Edition
  12. Managing Multi-Org
  13. Custom Settings
  14. Glossary

Matching and Duplicate Thresholds

You can configure the threshold that a total match score must achieve for
CC360
to consider records a match or a duplicate.
When the matching batch job runs, the external data record and the master bean record must have a match score that meets or exceeds the high matching threshold. If the total match score achieves the high matching threshold,
CC360
considers the external data record and the master bean record a match.
CC360
then consolidates the two records when you run a consolidation batch job.
When the duplicate check batch job and duplicate contact check batch job run, records must have a match score that meets or exceeds the duplicate threshold. If the total match score achieves the duplicate threshold,
CC360
considers the records as duplicates.
CC360
then merges the two records when you run a merge batch job.
CC360
does not use the low matching threshold to determine matches or duplicates.

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