Select a deadline event (escalation) to view its definition.
You can specify one or more deadlines by which a task must be started and also one or more deadlines by which a task must be completed. If a start date or completion date is missed, you can trigger one or more escalation actions. For example, set a "start the task" deadline for three hours after a task is created, and if the deadline is missed, send a notification to the task's owner. If the second deadline is missed, alert the business administrator.
In addition to the simple example of notifying a task owner when a task is late, there are many expressions and conditions you can apply to a task deadline.
Note the following about setting deadlines:
Start deadlines describe when a potential owner must start working on a task. The deadlines are enabled as soon as the task is created and are disabled after a potential owner starts the task.
Completion deadlines describe when an owner must complete a task. The deadlines are enabled as soon as the task is created and are disabled after an owner completes the task.
If a task is reassigned, which changes the task state to unclaimed, the original deadlines are still in effect. For details,
see About Task LifeCycle
.
See the following topics for details on setting deadline alarms and escalation actions.
Adding Start and Completion Deadlines and Alarms
Selecting an Escalation Action to Occur When a Task Deadline is Triggered
Defining a Condition for an Escalation Action
Using Task Data or Mapped Data for a Notification
Creating an Inline or Local Notification Action for a Task Deadline