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English
  • RulePoint 6.1
  • All Products

Table of Contents

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  1. Preface
  2. RulePoint
  3. RulePoint Concepts
  4. Using RulePoint
  5. RulePoint Objects
  6. Working with Topics
  7. Working with Connections
  8. Working with Sources
  9. Working with Responders
  10. Working with Responses
  11. Working with Watchlists
  12. Working with Analytics
  13. DRQL
  14. Working with Rules
  15. Working with Alerts
  16. Setting Access Controls
  17. Troubleshooting RulePoint Issues
  18. Connecting to an Ultra Messaging Application
  19. Creating an Ultra Messaging JMS Source

User Guide

User Guide

Back Next

Forwarding an Alert

Forwarding an Alert

You can forward alerts to other RTAM users. Even if you previously acknowledged the alert, it will appear unacknowledged to the user that you forward it to. This feature is useful when a representative needs to transfer responsibility for a particular alert to another user.
  1. In the
    Alert List
    , click the name of the alert to display it in the
    Alert Detail
     panel.
  2. In the
    Alert
     toolbar, click
    Forward
    .
    The
    Forward Alert
     window appears.
  3. In the
    Recipient
     panel, click
    To
     and select one or more existing RTAM users.
  4. Click
    OK
    .
  5. (Optional) In the
    Annotation
     field, type a note to send to the user.
  6. Click
    Send
     at the bottom of the
    Forward Alert
     dialog box.
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