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  • Customer 360 for Salesforce Spring 2022
  • All Products

Table of Contents

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  1. Preface
  2. Introduction to Informatica Customer 360 for Salesforce
  3. Configuring the Data Cleansing Settings
  4. Managing Batch Jobs
  5. Verifying Addresses, Email Addresses, and Phone Numbers
  6. Synchronizing Salesforce Records with Customer 360 for Salesforce
  7. Managing Duplicate Records
  8. Consolidating Records
  9. Converting External Records to Salesforce Records
  10. Managing Hierarchies
  11. Integrating Customer 360 for Salesforce with Multidomain MDM
  12. Managing Multi-Org
  13. Troubleshooting
  14. Appendix A: Custom Settings
  15. Appendix B: Glossary

Administrator Guide

Administrator Guide

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Match Scores

Match Scores

Customer 360 for Salesforce
 generates a match score for the records processed by the fuzzy matching process. You can configure how
Customer 360 for Salesforce
 calculates the match score.
During fuzzy matching,
Customer 360 for Salesforce
 calculates a field score between zero and 100 for the standard fields and the first four custom fields. You can configure the weighting that
Customer 360 for Salesforce
 gives each field score. The total match score is the sum of the weighed match scores.
You can also configure how
Customer 360 for Salesforce
 calculates the field score when one field is null.
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