Table of Contents

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  1. Preface
  2. Introduction
  3. Accessing Data Archive
  4. Working with Data Archive
  5. Scheduling Jobs
  6. Viewing the Dashboard
  7. Creating Data Archive Projects
  8. Salesforce Archiving
  9. SAP Application Retirement
  10. Creating Retirement Archive Projects
  11. Integrated Validation for Archive and Retirement Projects
  12. Retention Management
  13. External Attachments
  14. Data Archive Restore
  15. Data Discovery Portal
  16. Data Visualization
  17. Data Privacy
  18. Oracle E-Business Suite Retirement Reports
  19. JD Edwards Enterprise Retirement Reports
  20. Oracle PeopleSoft Applications Retirement Reports
  21. Language Settings
  22. Appendix A: Data Vault Datatype Conversion
  23. Appendix B: Special Characters in Data Vault
  24. Appendix C: SAP Application Retirement Supported HR Clusters
  25. Appendix D: Glossary

Troubleshooting

Troubleshooting

The following list describes some common issues you might encounter when you use Data Visualization.
You want to create a report but do not see the tables that you need in the selection list.
Contact your administrator and ensure that you have the same file access role as the data that you require for the report.
You encountered a problem when creating or running a report and want to view the log file.
The name of the log file is
Visualization_API.log file
. To access the log file, browse to the following location:
<Data Archive install directory>\logs\Visualization_API
When you click any button on the Data Visualization page, you see the error message, "HTTP Status 404."
You cannot access Data Visualization if you installed Data Visualization on one or more machines but did not configure the machine to load it. Contact your Data Archive administrator.
You created a new user with the Report Designer role, but when you access Reports and Dashboards you receive an HTTP error.
Data Archive updates new users according to the value of the user cache timeout parameter in the Data Archive system profile. The default value of this parameter is five minutes. You can wait five minutes for the user cache to refresh and then access the
Reports and Dashboards
page. If you do not want to wait five minutes, or if a user assignment has not updated after five minutes, review the user cache timeout parameter in the Data Visualization section of the system profile. For more information about the Data Archive system profile, see the
Informatica Data Archive Administrator Guide
.
A user can run a report even if the user does not have the Data Archive access roles for the tables in the report.
Run the report as a user with a Report Designer role. When you run the report with the Report Designer role, Data Archive activates the security levels.
  1. Log in to Data Archive as a user with the Report Designer role.
  2. Click
    Data Visualization
    Reports and Dashboard
    .
  3. Select the report.
  4. Click
    Actions
    Run Report
    .
Data in a report does not appear masked although the data appears masked in Data Discovery search results.
Run the report as a user with a Report Designer role. When you run the report with the Report Designer role, Data Archive activates the security levels.
  1. Log in to Data Archive as a user with the Report Designer role.
  2. Click
    Data Visualization
    Reports and Dashboard
    .
  3. Select the report.
  4. Click
    Actions
    Run Report
    .
You cannot create a Data Visualization report for entity reference tables.
Data Visualization reports for entity reference tables are not supported.
You cannot copy a report folder to another archive folder.
You might not be able to copy a report folder from one archive folder to another because of one of the following reasons:
  • The target archive folder does not contain one or more tables required for the report.
  • The tables required for the report are not in the same schema.
Select another archive folder to save the report folder to.
The following table describes the outcome when you copy a report folder from one archive folder to another under different scenarios:
Scenario
Tables in the Archive Folder You are Copying From
Tables in the Archive Folder You are Copying To
Result
1
UF2.MARA
UF2.MARC
UF2.BKPF
SAP.MARA
SAP.MARC
SAP.BKPF
Success. Data Archive copies the report folder to the target archive folder.
2
UF2.MARA
UF2.MARC
UF2.BKPF
SAP.MARA
SAP.MARC
Error. Data Archive cannot copy the report folder because the target archive folder does not contain the table UF2.BKPF.
3
UF2.MARA
UF2.MARC
UF2.BKPF
SAP.MARA
SAP.MARC
DBO.BKPF
Error. Data Archive cannot copy the report folder because the tables in the target archive folder are spread across two different schemas, the SAP and the DBO schemas.
When you run existing data visualization reports, they fail if you run the reports directly from Data Visualization Designer or "Advanced Reporting" on the new SSL-enabled environment.
For Data Visualization Designer, add
SSL=1
to the JDBC URL. For Advanced Reporting, first run the report from the Reports and Dashboards page or the Patient Archives, and then run the report from the Advanced Reporting interface.

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