A human intervention becomes necessary in business processes where a decision needs to be taken. For example, a human action is required for approvals and exception management. In such cases, you can use a human task. A human task needs a human intervention to get completed. Create a human task asset to define the user task to include in a business process. You can create and edit a human task definition.

You first configure the human task asset in Application Integration. The asset defines the human task, the users and roles that will have access to the human task, and the task outcome. You can add the human task asset to an Application Integration process by using a Human Task step.

When the process runs, the human task that gets generated is sent to the Human Task Inbox of the Human Tasks service. Based on the role assigned to you, you can use the Human Task Inbox to view the tasks assigned to you and take appropriate actions. For more information about the Human Task Inbox, see the Human Tasks help.

After the task is complete, the process receives a callback and continues with the subsequent steps.

After a process completes, you can view the Human Task step execution details in Application Integration Console.