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Table of Contents

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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Operator Guide

Operator Guide

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Regular Exception Issue

Regular Exception Issue

When you configure an event monitor to create a regular exception handling issue, it creates a regular exception issue when an event occurs. This type of issue contains the following attributes:
Attribute
Description
Source of the Attribute
Project
Name of the project used for exception issue handling.
System default or event attribute.
Issue Type
Event. (Default.)
System default or event attribute.
Issue ID
Unique identifier of the issue.
System-generated.
Priority
Relative priority of the issue:
  • H.
    Blocker.
  • M.
    Critical.
  • L.
     Major.
Monitor priority.
Reporter
User who reported the issue.
System default.
Monitor
Created by DX monitor <monitor name>.
Monitor.
Summary
Event <event ID>: <Event Subject>
Event.
Partner
Name of the partner associated with the event.
Event.
Account Number
Number of the account associated with the event.
Event.
Account Name
Name of the account associated with the event.
Event.
Description
For each source, log, or target document in the source event, the following information is displayed:
<document type>:<document description> <HTTP link to the document>
Event.
Attached Event
Link to the source event in the event repository.
System property in the attached event.
Attached Event ID
Unique identifier of the source event.
All of the following:
  • Event.
  • System property.
Assignee
User to whom the issue is assigned.
One of the following:
  • Event value.
  • System default.
Custom Properties
Unique properties defined for this system.
One of the following:
  • Event attributes
  • System properties.
When the monitor creates exception issues:
  • If any event attributes are empty, the monitor uses profile attributes.
  • If both event attributes and profile attributes are empty, the monitor uses system properties.
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