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  • B2B Data Exchange 10.5.0
  • All Products

Table of Contents

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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Operator Guide

Operator Guide

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Reopening an Exception Issue

Reopening an Exception Issue

B2B Data Exchange can reopen an existing exception issue, for example, if multiple monitors report the same associated event. In this case, B2B Data Exchange does not open a duplicate issue. Instead, it reopens the existing issue.
When an issue is reopened, the issue attributes are updated according to the latest status of the event, the issue status is set to
Reopened
, and an appropriate comment is added to the issue.
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