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Table of Contents

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  1. Preface
  2. Document Processing
  3. Operation Console
  4. Partners and Profiles
  5. On-Boarding Checklists
  6. Managed File Transfer Web Users
  7. Managed File Transfer Connections
  8. Endpoints
  9. Events
  10. Event Monitors
  11. Reconciliations
  12. Event Resubmission
  13. Audit and Authorization
  14. Advanced Exception Handling
  15. Dashboard and Reports
  16. Service Level Agreement Management
  17. Glossary

Operator Guide

Operator Guide

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Managing Service Level Agreement Rules

Managing Service Level Agreement Rules

Manage rules on the
SLA Rules
 page of the Operation Console. Define rules to detect violations based on criteria such as the KPI, time frame, or related partner and account.
Make sure that the dashboard is installed and that the operational data store event loader is running.
  1. In the Navigator, click
    Partner Management
    SLA Rules
    .
    The
    SLA Rules
     page displays the list of active SLA rules.
  2. Choose to create, edit, or delete a rule.
After the SLA violation detector reports violations, you view the violations in the
SLA Violations
 panel of the Dashboard.
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